Contact

You are in the financial, commercial, HORECA or industrial sector, or you are a self-employed professional and have questions about available technical solutions or state aids?

 
House of Entrepreneurship Helpdesk:
Tel.: + 352 42 39 39 840
From 8:30 am to noon and from 1 pm to 5 pm (from Monday to Friday)

 

You are in the craft sector and have questions about available technical solutions or state aids?

 
Chambre des métiers Helpdesk:
Tel.: +352 42 67 67 505

 

If you are looking for a list of software connected by default to Peppol or Peppol service providers active in Luxembourg, please consult our "Practical guides" section.  If you have any further questions on this subject, please contact the House of Entrepreneurship.

 
House of Entrepreneurship Helpdesk:
Tel.: +352 42 39 39 840
From 8:30 am to noon and from 1 pm to 5 pm (from Monday to Friday)

 

If you have a general question about MyGuichet.lu, such as authentication or the business eSpace, please consult the Guichet.lu "Help" page or contact their Helpdesk.

 
Guichet.lu Helpdesk:
Tel.: +352 247 82 000

 

You have a specific question on one of the eInvoicing web forms on MyGuichet.lu? 

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

Are you a Luxembourg public sector body and would like to obtain single-use codes for your economic operators to use for the non-authenticated version of one of MyGuichet.lu's "Electronic invoicing" web forms?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

You have a question about an electronic invoice sent to the municipal sector? 

 
Syndicat intercommunal pour la gestion informatique (SIGI) Helpdesk:
Tel.: +352 35 00 99 444
From 8 am to noon and from 2 pm to 5 pm (from Monday to Friday)

 

If you have any questions about the legal framework or the obligations arising from it, please consult the website of the Ministry for Digitalisation or contact its helpdesk.

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

Have you encountered a problem transmitting an electronic invoice?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

If you need information about Peppol file standards or examples of such XML files, please visit the Peppol website or contact their Service Desk.

Do you have any questions about how the Peppol network works in general, or about the OpenPeppol association that runs Peppol?

Are you a public sector organisation in Luxembourg and would like to know how to become a member of the Peppol network?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 


Are you a Luxembourg public sector organisation that already uses the CTIE's Peppol access point and would like to change something in your account configuration?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

Do you have any questions about the types of Peppol unique identifiers to be used in Luxembourg or the possible tests?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

Are you a Luxembourg organisation looking to become a certified Peppol service provider?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

You have another type of question about electronic invoicing?

 
Ministry for Digitalisation Helpdesk:
Tel.: +352 247 72 155

 

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